RESIDENTS PERSPECTIVES ON TECHNOLOGY USE, BARRIERS AND SATISFACTION IN CHRONIC DISEASE MANAGEMENT FOR ELDER PATIENTS: A CROSS-SECTIONAL SURVEY IN JAZAN, SAUDI ARABIA

Abstract

The study aimed to evaluate how Jazan residents in Saudi Arabia understand technology-based solutions for elder people chronic disease management. A cross-sectional survey employed Google Forms to collect participant feedback about these technological solutions through an online questionnaire.

The study results show that 78% of participants knew about these technologies yet understanding dropped substantially among participants elder than 70 years. The majority of participants used these technologies to manage diabetes and hypertension which demonstrates their importance in chronic disease care. The satisfaction rate reached 73.8% but multiple barriers prevented these technologies from becoming widely adopted. The main barriers that users faced involved high costs at 39.84% followed by insufficient awareness at 44.27% and language-related problems at 40.89%.

The analysis of demographic factors revealed their effect on awareness but occupation and gender did not produce significant results. User satisfaction correlated positively with the encountered challenges and the effectiveness of these technologies correlated positively with quality of life improvements. The study demonstrates how technology supports elder patients yet demonstrates the requirement to overcome current barriers to improve accessibility and adoption rates.